Refund Policy

This Refund Policy sets out how PromptSearch Inc. (the "Company") handles cancellations and refunds of PromptSearch's paid services. It follows the Korean Act on Consumer Protection in Electronic Commerce and the Content User Protection Guidelines; where the law is more favourable to members, the law applies.

1. What can be refunded

2. Cancelling within 7 days of payment

• Within 7 days of payment, if none of the paid points bought have been used, or the plan has not started, the full amount is refunded.
• If some of the paid points have been used, the unused part is refunded.
• If what was delivered differs from what was advertised or agreed, the purchase can be cancelled within 3 months of delivery, and within 30 days of noticing the difference.

3. Refunds after 7 days

• Paid points: the value of the remaining paid points is refunded, less 10%. Remaining amounts of 1,000 KRW or less cannot be refunded.
• File storage plans: the value of the remaining days is refunded, less 10%.
• When the Service could not be used through the Company's fault (the service ending, a long outage and the like), the 10% is not deducted.
• With several purchases, points bought first are treated as used first.

4. Failed and cancelled creations

When a Studio creation fails or is cancelled before it finishes, its points and credits are returned automatically, without asking. If paid points were used for a creation later found to be adult (NSFW) content, those paid points are returned and activity points are charged instead.

5. Member ads

• Cancelling an ad before its week starts returns all the points paid.
• Bids that do not win are returned in full.
• Once an ad has started, members cannot cancel it themselves. If the Company stops it, the days it did not run are returned, except when the ad was stopped for breaking the terms or the law.
• Returned points keep the expiry date they had.

6. When there is no refund

• Remaining benefits after use was restricted or the agreement ended for breaking the terms (paid point balances are handled as the law requires).
• Points that expired.

7. Payments by minors

If a minor paid without a legal guardian's consent, the minor or the guardian may cancel the payment for a full refund, unless the minor lied about their age or the guardian's consent.

8. How to ask for a refund

• E-mail promptsearch1018@gmail.com with your login name, the order number (on the payment history page) and the reason.
• The Company refunds to the original payment method within 3 business days of confirming the request. Card refunds may take a few more days to appear, depending on the card company.
• If the original method cannot be refunded, the Company refunds to a bank account in the member's own name.
• A refund takes back the paid points and plans the payment bought.

9. Contact

PromptSearch Inc. · CEO Park Hyongsok · E-mail promptsearch1018@gmail.com

Addendum

This Refund Policy applies from October 7, 2026.